Are you in need of a generator service in Cincinnati, OH and surrounding areas? At Riverside Electric Inc, we're here for your needs! We were recently named Cincinnati's only PowerPro Premier Dealer by Generac Power Systems, a leading manufacturer of residential and commercial generators.
This distinction is the highest level available for a Generac residential / commercial dealer. It is only open to those dealers that meet the most rigorous set of sales and customer service criteria. We sell, service, and provide turnkey installations for Generac-branded generators, from small portable units and residential systems to larger commercial-sized units.
Our factory-trained, professional electricians provide service that is second to none in the Tri-State area. Since we are an authorized servicing dealer, we offer preventative maintenance plans with multi-year discounts available and perform warranty repairs with fully stocked vehicles. Riverside processes all warranty claims and maintains all warranty records.
Regular maintenance is crucial for the optimal performance of your whole-home generator. It is recommended to have a professional inspection and service your generator at least once a year. Riverside Electric will check for any issues, perform necessary tune-ups, update firmware, simulate power outage, and ensure the owner's generator is in top running condition.
Our professional office staff assists owners with their Mobile Link accounts which gives them the ability to receive real-time generator alerts and updates through the Wi-Fi or cellular connection on the generator and the Mobile Link app.
We purchase, apply, manage, and renew customer's Mobile Link FLEET accounts. This allows the owners to be hands-free and have peace of mind that we are monitoring their generator's status. Our staff can get ahead of the owner's service needs by viewing the status history of the unit and ensuring the unit is performing as it should. If the generator does have a fault, we can be more prepared for the service trip by knowing what the fault is and what parts will be needed. Depending on the generator model our staff can reset faults remotely without having to do a site visit. Having this access results in higher levels of customer satisfaction.
